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      Agero

      Engaged Employer

      Agero reviews

      It was a wonderful company in 2021 -2022. Then they started making changes. They lost some great people with that. - Customer Service/Roadside Assistance Agero Employee Review

      4.0
      Apr 12, 2025
      Customer service/roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team members and managers. Very supportive and personable. Some of the best managers I have ever had. The work was pretty straight forward but could be challenging.

      Cons

      If I could offer one piece of advice: never leave a position you enjoy—even if another opportunity offers more money. In hindsight, I wish I had followed the lead of several senior reps who chose to stay put. I accepted a role in a different department that didn’t align with my strengths or interests, and unfortunately, I wasn’t able to return to my original position in roadside assistance. I was a good employee, I met company metrics, received good reviews from customers, I was reliable, but despite applying several times since I left, I haven’t received a response. It’s a lesson I carry with me: job satisfaction and fit matter more than a title or a pay bump.

      avatar
      Agero Response
      1y
      Thank you for your feedback. We will share your insights with our management team. -Agero Talent Acquisition Team

      Explore other reviews about Agero

      5.0
      Apr 24, 2026
      Roadside assistance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

      Cons

      You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

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      Agero Response
      3w
      Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      2w
      Thank you for your feedback. We will share with our leadership team.
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