Wouldn't work here unless you have to - Patient Advocate Team Airrosti Employee Review

Thank you for taking the time to share your experience so candidly. We recognize how experiences related to leadership, consistency and trust can be challenging, and we appreciate you raising these concerns. When employees feel a disconnect between expectations and lived experience, it’s important for us to pause and reflect on how we can do better. Your comments around transparency, fairness, and credibility are heard. We also acknowledge the impact that uneven accountability—real or perceived—can have on morale and trust. While we cannot speak to specific personnel situations, we understand how situations like the ones you described can feel deeply discouraging, particularly when they appear misaligned with our stated values. Over the past year, and continuing into 2026, PAT specifically has invested more intentionally in manager development, developing clear expectations, and creating more structured decision-making around performance, promotions, and accountability. We know this work is ongoing, and feedback like yours helps inform where we need to continue improving communication, consistency, and follow-through. Our goal is to create an environment where expectations are clear, accountability is fair at all levels, and employees can trust that decisions are made in alignment with our values—even when they are difficult. Your HR team would love the opportunity to connect with you and address these points of frustration directly so we can continue to improve. You can reach us at hrbp@airrosti.com.