The pay is terrible, and management's needs are too high. The management that's in place in the patient advocacy team (PAT) is simply there because of playing favorites and being cliquey. They don't know how to manage a team properly, and pass blame onto lower-tier employees. It's all about numbers and quotas for them, with no regard of employees' mental health. They don't care that you're burned out. The turnover rate is so high across the company that they make individuals train for other roles that they were not initially hired for and they don't compensate you properly for everything else you do.
For the customer service department, they half train you then throw you to the wolves to fend for yourself. On top of that, the communication is basically non-existent within and among departments, which leads to errors on patients' accounts.
This company has changed in the last few years, and not for the better. Doctors and recovery specialists are leaving en masse thanks to the new compensation plan that’s not properly compensating anybody. There's a widespread lack of accountability, and they're making the treatment teams and most of their patient advocacy team (PAT) suffer the brunt of it. They micromanage you to death and are more focused on quantity over quality.
No chance of advancement.
