Work from home options can't offset toxic culture - Operations Analyst Airwallex Employee Review

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

-allow Work from home -provide lunch

Cons

-Brutal overtime culture ,zero work-life balance -Toxic factionalism and silo mentality -Authoritarian, top-down management – a vintage "Chinese-style" command -Crippling turnover -Zero accountability and paranoid about public image

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Airwallex Response
2w
Thank you for taking the time to share your feedback. As our Malaysia team grows, we're continuing to invest in areas such as manager development, training, cross-functional collaboration, and sustainable ways of working. This includes rolling out our Elevate manager training program, with a greater focus on clear objective-setting and manager effectiveness, as well as strengthening training and support for both employees and contractors. We’ve also been gathering direct feedback and reviewing team structure, training quality, and manager accountability more closely to ensure teams are set up with the right support and more sustainable ways of working. We appreciate you taking the time to share your perspective.

Explore other reviews about Airwallex

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

High autonomy and agency. As a senior IC I have leadership's trust in driving my work, engaging with partner executives and generating new ideas and partnerships. Clear line of sight into how my work positively impacts the company. I can draw the line between my effort and that enabling a small or large part of our success. Diverse product and partner work. I work with large and small partners and across our entire product offering, which keeps my day to day fresh and diverse. Great people, all hard working, smart and well credentialed.

Cons

Global team makes for frequent night time calls, if something can't be handled over Slack. Hard driving. There's lots to do and big ambitions, so everyone is spread thin working on high priority/impact projects.

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at Airwallex has been an incredibly rewarding experience, especially as part of the sales team. The company is in a very strong growth phase, which makes it an exciting place to be. Over the past few years, Airwallex has scaled rapidly, processing hundreds of billions in payments annually. There are clear career progression opportunities if you perform. Leadership is supportive of internal mobility, and high performers are recognized and promoted. You’re surrounded by smart, driven colleagues who are collaborative and willing to help, which creates a motivating environment day to day.

Cons

Like most high-growth companies, things can move fast and change quickly, which may not suit everyone. There can be pressure to perform given the pace and ambition of the company.

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