Great product, bad culture - Operations Manager Airwallex Employee Review

2.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

- Product is amazing and I have full confidence that if they fix their culture / people issues this company will continue to grow. - Working with a lot of very smart people, they pay people well to get good talent through the door, but people often leave within their first 6-12 months.

Cons

I was warned about the negative culture before I joined, but when I asked about it in the interview they said it's only people who can't work in a high stress, constantly changing environments who doesn't like it. I previously worked at 2 of the biggest scaled up tech companies so knew that wouldn't be a problem for me. However I quickly found out the negative culture is way deeper than that (finger pointing, stepping on each other to get ahead, no care for people, lowest eNPS scores I have ever seen) - Hierarchical structure (the entire c-suite and director leadership team is based in China, not Australia) - CEO calls engineers and workers out in public slack channels when things go wrong (which it does often) - Some employees developed serious mental health issues from bullying and stress coming from management

Explore other reviews about Airwallex

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Love the incredibly fast pace and the massive growth -- very few companies are scaling at 80% YoY at a scale of >$1bn ARR, The leadership team and technical talent are brilliant.

Cons

Here in San Francisco, the company's still very much in a Series A stage-- that can be a good or bad thing depending on your perspective. You just have to be willing to be scrapping and work hard.

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

High autonomy and agency. As a senior IC I have leadership's trust in driving my work, engaging with partner executives and generating new ideas and partnerships. Clear line of sight into how my work positively impacts the company. I can draw the line between my effort and that enabling a small or large part of our success. Diverse product and partner work. I work with large and small partners and across our entire product offering, which keeps my day to day fresh and diverse. Great people, all hard working, smart and well credentialed.

Cons

Global team makes for frequent night time calls, if something can't be handled over Slack. Hard driving. There's lots to do and big ambitions, so everyone is spread thin working on high priority/impact projects.

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