Overview - Anonymous employee Alacrity Solutions Employee Review

I'm disappointed that we didn't meet your expectations as an employer. Based on your review, we didn't do a good enough job in explaining the job requirements. We provide temporary claims services to our clients. In most cases, these services are provided in locations established by the client. This means...yes, you are away from family, incur additional expenses and the assignment duration varies based on client needs. We continuously strive to provide increased localized employment opportunities for our employee base; however, the majority of our work is based upon claims driven by weather (which we cannot control) and client designated needs. I agree that we can improve on employee feedback. We are currently evaluating several tools to provide a more robust employee engagement / feedback platform. As the industry moves more towards a W-2 workforce, it will be increasingly important to provide quality performance reviews. Due to the transient nature of this industry where adjusters move from company to company (sometimes with each new event), it has been difficult to provide open competition for management positions. When promotional opportunities open up, it is typically those who have worked for the company for an extended period that apply. This leads to a perception of favoritism...when in reality it is really driven by familiarity. I recognize this process can be exclusionary and we are currently developing a more inclusive review process for promotion opportunities. This doesn't mean that long-term committed employees will be excluded to prevent a misplaced perception of politics or favoritism. It does mean the we will give greater consideration for skills and experiences obtained outside of our company. My goal is to build and maintain the best management team in the industry. I realize that in order to reach that goal we have to not only grow our talent; but, we must be open to acquiring talent, as well. I hope you will give us consideration again in the future. If not, I appreciate the services you provided our company and I wish you the best of luck moving forward. Allen Carpenter President / COO