Low Pay - Member Service Representative Alameda Alliance for Health Employee Review

Response on behalf of Alliance CEO: Thank you for taking the time to provide us with your feedback. We appreciate the insights you've shared from your perspective and believe that constructive feedback is essential to improve. At the Alliance, we are dedicated to helping people in our community and take pride in being one of the best places to work in the East Bay Area. I understand that the workload can be challenging and believe that teamwork is critical to our success. Our team is committed to supporting each other as we work to improve and find ways to streamline our processes. We have grown to more than 560 employees in the last year. I am confident this growth will help us keep getting better - together. We conduct a salary survey every year to ensure that our team members receive wages that align with the industry and Bay Area job market. We are also constantly working to improve the benefits and services we provide to our members. For example, our transportation benefit now includes options for rideshare services to help ensure our members can make it to their appointments on time. This is one of many examples of how we continue to improve the benefits and services we provide in partnership with our dedicated providers. I want all Alliance team members - past, present, and future - to feel heard, respected, and appreciated. If you have more suggestions about how we can continue to improve team member satisfaction or the benefits we offer to improve health and well-being in our community, please feel free to contact me directly at 1.510.747.6180. Thank you for being a part of the Alliance community. Sincerely, Matthew Woodruff, CEO Alameda Alliance for Health