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      Alaska Airlines

      Engaged Employer

      Alaska Airlines reviews

      Great company culture with strong values and supportive team - Customer Service Agent (CSA) Alaska Airlines Employee Review

      5.0
      Jan 9, 2026
      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Alaska Airlines truly cares about its employees and treats them with respect. The company culture is positive, inclusive, and team oriented. Management encourages professionalism, growth, and open communication. Training is well structured, and safety and customer service are always a top priority. The work environment makes you feel proud to represent the brand, and coworkers are generally supportive and helpful.

      Cons

      The job can be physically demanding and fast-paced, especially during peak travel times. Scheduling flexibility can sometimes be limited, and part-time hours may fluctuate depending on operational needs.

      Explore other reviews about Alaska Airlines

      3.0
      Jun 5, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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