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      Alaska Airlines

      Engaged Employer

      Alaska Airlines reviews

      Union job and non-rev travel benefits - Reservations Agent Alaska Airlines Employee Review

      5.0
      Jan 13, 2026
      Reservations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture and the energy is positive. The customers love Alaska Airlines, so most incoming calls were very pleasant.

      Cons

      The company has an expectation of one-call resolution in 8 minutes or less. Not every call was the same and some calls took much longer, such as rebooking a group of 10 (all with separate tickets) due to weather cancellations across the country. I think the expectation was too rigid.

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      3.0
      Jun 5, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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