Great employees, horrible management and HR - Customer Service Representative Alaska Airlines Employee Review

2.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flight benefits and flexible schedule with some time and seniority

Cons

Poor management, staffing issues, setting employees up for failure.

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3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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