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      Alaska Airlines

      Engaged Employer

      Alaska Airlines reviews

      Terrible Company - Customer Service Agent Alaska Airlines Employee Review

      1.0
      Oct 4, 2017
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      We got to keep our jobs after the merger.

      Cons

      Where do i begin with this one. They took an amazing airline known as Virgin America out of an airport and replaced it with Alaska. Took out the amazing airplanes as well as the soothing music that was constantly being played at the Ticket Counter as well as the Gate. The software they use is called Image. The software hasn't been updated since the early 90s. The Boarding pass/bag tag printers are constantly jamming causing delays for passengers to get through the TSA checkpoint.

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      3.0
      Jun 5, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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