My experience - Customer Service Agent Alaska Airlines Employee Review

5.0
Dec 14, 2017
Recommend
CEO approval
Business Outlook

Pros

- They are a really good company that promotes advancement - Flight benefits - You would get raises yearly - Offers 401k - Offers medical, life, dental insurance etc

Cons

Just like any company, seniority will always be favored. Expect to pick up shifts that were tossed to you. Expect mandatory OT. You have to work your way up and prove you’re worth it!

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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