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      Alaska Airlines

      Engaged Employer

      Alaska Airlines reviews

      You know how to hire great people, you just don't know how to keep them! - Customer Service Agent Alaska Airlines Employee Review

      1.0
      Jun 19, 2008
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Before working for Alaska Air I thought that they were the "Cadiallac" of Airlines. After working there not so much.

      Cons

      Flights were oversold, delayed or mechanicals and Supervisors were never around to support the front line employees the supervisors went into hiding. Alaska Air should eliminate the unions as they were only good for protecting poor preforming employees. Overtime was never distributed evenly amoung all employees. If you were a new hire and you didn't volunteer every 48 hours to work overtime you were automatically given mandatory overtime.

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      3.0
      Jun 5, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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