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Alaska Airlines

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Alaska Airlines reviews

Worst Job Ever - Customer Service Representative Alaska Airlines Employee Review

1.0
Sep 18, 2024
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Free flights by flying standby, but hard to get anywhere fun.

Cons

The people who call the customer service line are already angry and take it out on you. They will curse you out, they will call you names, and no one will have anything nice to say. The pay sucks, the hours suck, and since it's a union you have to work there for decades before you can really get any better hours. There are not enough free flights in the world to make me do this job again. Save your mental health and apply somewhere else.

Explore other reviews about Alaska Airlines

2.0
Jul 7, 2026
Flight attendant
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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