Company drops the ball every single day - Customer Success Coordinator Alchemer Employee Review

1.0
Apr 9, 2018
Recommend
CEO approval
Business Outlook

Pros

The benefits are awesome, the best one being a location in Boulder. Additionally, there are many amazing people working at this company.

Cons

In a brand new role for the company and a relatively new role for the tech industry, I showed up 100% everyday and had the unique ability to run with the limtied time I got with my boss. A superior of mine was completely incompetent when it comes to data manipulation. Didn't understand their own role in the company, but instead of taking responsibility, they scapegoated me in theirown mind then decided to let me go. Unfortunately for this company, they lost me. They had no interest in honoring the dedication I displayed for the company, even moving from Denver to work for them. The experience dehumanized this company, for whom I volunteered without hesitation on their Bike to Work initiative. They became a machine incapable of seeing and preventing bad actors from entering their company and wreaking havoc. The company let the bad egg go, but not before casualties fell by the wayside.

Explore other reviews about Alchemer

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities to grow your career in a fast paced, exciting industry.

Cons

No cons at this point.

avatar
Alchemer Response
1mo
Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve found strong career growth opportunities at Alchemer and are enjoying the fast-paced, exciting nature of the industry. Supporting our employees’ professional development and creating an environment where people can grow is incredibly important to us. We appreciate your feedback and are glad to have you as part of the team.
3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in the sales organization.

Cons

The product team and some in leadership are disconnected from the market. Probably aren't the right people to grow Alchemer, especially in the AI age. New products don't work and are delivered a year behind schedule. Tough to hit the target when you have nothing to sell.

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Alchemer Response
2w
Thank you for sharing your experience and for your continued dedication to the sales team. We hear your concerns about product delivery timelines and alignment with market needs; these are challenges we take seriously and are actively working to improve.
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