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      Alchemer

      Engaged Employer

      Alchemer reviews

      Customer Support - Anonymous employee Alchemer Employee Review

      2.0
      Oct 28, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stocked Kitchen, Dogs are allowed, free parking on premises. Some really excellent and thoughtful coworkers

      Cons

      Opportunities to advance are not really advancement. This company is a start-up that's inexorably moving into a more corporate, toxic work culture. Trust the other negative reviews that have been thoughtfully provided, they're not embellishing anything. This company can do better and it's baffling why they haven't. All agency that the support team used to have was removed, leaving them with little to no recourse to help their customers when issues were unable to be resolved. One can only empathize and give their sorries so many times before the burnout is real.

      avatar
      Alchemer Response
      6y
      In the past few months, we have promoted people in Customer Support, Sales, and Sales Engineering. These people are taking on new responsibilities, making more money and are excited about their roles.Our customer support team is kicking butt. They are getting to customer questions and calls faster and are receiving super-high customer support NPS scores. We are really proud of our Support Heroes!-SurveyGizmo

      Explore other reviews about Alchemer

      5.0
      May 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunities to grow your career in a fast paced, exciting industry.

      Cons

      No cons at this point.

      avatar
      Alchemer Response
      1mo
      Thank you for taking the time to share your experience. We’re thrilled to hear that you’ve found strong career growth opportunities at Alchemer and are enjoying the fast-paced, exciting nature of the industry. Supporting our employees’ professional development and creating an environment where people can grow is incredibly important to us. We appreciate your feedback and are glad to have you as part of the team.
      3.0
      Jun 26, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people in the sales organization.

      Cons

      The product team and some in leadership are disconnected from the market. Probably aren't the right people to grow Alchemer, especially in the AI age. New products don't work and are delivered a year behind schedule. Tough to hit the target when you have nothing to sell.

      avatar
      Alchemer Response
      2w
      Thank you for sharing your experience and for your continued dedication to the sales team. We hear your concerns about product delivery timelines and alignment with market needs; these are challenges we take seriously and are actively working to improve.
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