WORST OF THE WORST HORRIBLE EVIL MEAN SPIRITED - Customer Service Representative (CSR) Alight Solutions Employee Review

1.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

work from home, paycheck, benefits while they last

Cons

Double jeopardy, get punished multiple times for same infraction. If someone complains it is ALWAYS YOUR FAULT! Fired me after my son was diagnosed with cancer and they knew about it. I had 89 hours of sick time, and they refused to pay me for those hours after I was fired. They knew I was going to be using those hours after my son's diagnosis. Their client requested that I be coached, the coaching took place. However, the person in upper management who I reported to HR in the past for writing me up after I was already reprimanded for a person who complained double jeopardy again decided to fire me. They also wanted to make sure that I knew they would do what they could to prevent me from getting unemployment. I always met and exceeded metrics. I am sure she is gloating for firing me. KARMA will get her, and the company. Nevermind the screaming callers that cuss you out, this company will stab you in the back when you lease expect it. Their Alight values are fake.

Explore other reviews about Alight Solutions

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill place great culture interesting work

Cons

none i love it here

1
avatar
Alight Solutions Response
3mo
Thank you for sharing your experience and for being part of Alight for so many years. We’re thrilled to hear that you enjoy the culture, the flexibility, and the work you’re doing. We appreciate your continued contributions and are glad you feel at home here. Thanks for being part of what makes Alight a great place to work!
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment, ability to work autonomously or in a team, variety of tasks, time flexibility, training policies

Cons

Excessive workload, actual team makeup did not support training policies, support roles were not valued by other businesses, lack of leadership support, unreasonable expectations for support roles

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