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      Alignment Healthcare

      Engaged Employer

      Alignment Healthcare reviews

      Toxic Company That’ll Eventually Kill Someone! - Member Experience Associate Alignment Healthcare Employee Review

      2.0
      Aug 22, 2023
      Member experience associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -First paycheck issued for days worked without being a week in the “hole.” -Advantage Plans offer great benefits for elderly members -Call Scripts are in the CRM software -Compelling story behind founding of company

      Cons

      -Tier 3 agents have opened cases assigned but don’t respond when members call back for a follow up -Subpar at best when it comes to following up with members which makes members loose trust in hardworking agents -Expected to offer the world on a call but only allowed 15 minutes to cover everything -QA is ridiculous and petty when conducting call evaluations -Drops the ball with Claims and PA’s often placing member in danger and agents are left trying to explain the occurrence to members

      Explore other reviews about Alignment Healthcare

      5.0
      Mar 19, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like it here supervisor is nice everyone is nice everyone helps each other out

      Cons

      10 minute breaks I was used to getting 15 minutes

      1.0
      Jul 4, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a check and it's remote!

      Cons

      RUN! The MICROMANAGEMENT is INSANE! This place is TOXIC TO THE CORE! The management team is trash! It's not about what you know, it's about who you know. They constantly hire their friends for upper management positions and made up job titles with high salaries. They do not try to assist the employees in anyway. Just constantly changing processes and adding additional work to an already burnt out staff. So many people going on LOA because they are just mentally tired of this place. RUN!

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      Alignment Healthcare reviewsAlignment Healthcare Member Experience Associate reviewsAlignment Healthcare review