Pros
The positions at the call center have reasonable compensation for the average college student or young adult looking for a foot-in-the-door at a decent company. The instructors and trainers offer a very thorough training system that proves very effective prior to entering full "production." The office care committee does try to make it as friendly as possible by hosting holiday celebrations, celebrating birthdays, and providing employee appreciation days/weeks. The office is very sports friendly and offers dress down days frequently. Co-workers are very friendly and it is a very social environment. The company offers a very nice healthcare package at a very reasonable rate. The company also offers a tuition program that will reimburse you for Federal School loans after 10 years because it is a non-profit company. The customers offices that we work with are very friendly and truly understand the benefit of the work we are doing. For such a young call center, the department is growing fast.
Cons
Unfortunately beyond the training and appreciation days, that only seem to take the edge off of how expendable they treat their employees, the department is extremely lacking in several areas. After initial training, there is no consistency within management as far as expectations, quality control, and employee appreciation. Management does try to push promotion and upward mobility within the department, however they make several false promises along the way. The "Elite" position, as it's called, usual is paired with a unreasonable shift for anyone with a family or social life. Management often tells employee's to "try it out" and if it doesn't work out they can change shifts, positions, etc. This simply is not the case, once you are in a position they will keep you there as long as it benefits them, with no recognition for how it affects the employee. Which is simply that is just bad business ethics. As far as flexibility with Paid Time Off (PTO) requests, the company does offer great PTO packages, that you will never use in this department. You can never have Monday's off, unless it is part of a full week request. If you try to request the full week , good luck, because it isn't available. Management is usual happy to negotiate a day that would work best for both parties... 6 months down the road. The only way you get time off is by calling off, which costs you points, on their "points system." The people that have worked there since the beginning of the call center, do get treated reasonably. Everyone else however, not exactly. A lot of the management within the center are extremely under qualified, or have no clue how to do the job they are supervising. They we're simply hired based on management ability at other companies. The knowledge aspect of their job is left to their team leads, who are usually wonderful by the way. (No sarcasm, I truly mean that... great job guys)