Pros
-Pay for being a customer service rep in Cedar Rapids is better than other places in town -Co-workers (non-management) are great people
Cons
-Horrific scheduling by a scheduler who doesn't know what he is doing half the time. Nobody likes their schedule changing weekly with one day being 30 minute lunch, next 60 minute lunch, the next you forgot to even schedule...etc -Management doesn't communicate well to reps, thats when and if you can find them at their desk even, or their usually in one of their hundred meetings to plan more meetings. -We DON'T need air conditioning in the winter, seriously. -Management announces change to make rep life easier, drag out implementation of change for at least a year to make it as painful as possible. -Management announces that a change that can negatively effect a rep's ranking will get a one month announcement before it goes into effect, then try to slide it under the radar and have it be two months retroactive against your stats. -No growth in the company from a position in customer service. All the job postings are always looking for people with 3-5+ years in a ultra specific field that instantly cuts out any possibility of growth out of the call center. -No bonuses for 2 years running
