Worst Job I've Ever Had - Customer Experience Specialist Allina Health Employee Review

• Call center job • Lack of communication • You're constantly on a time limit (with the customer and while doing after call work) • You often deal with a lot of upset or emotional people over the phone (making the above impossible unless you cut them off) • Managers contact you if you go above that time limit • It was rare to get a hold of anyone (ending in an upset patient) • They only give you a couple of weeks of training until they have you go on your own, even though there are dozens of clinics, facilities, and appointment types to learn to schedule for • Unorganized management • Other employees can be pretty rude • Felt on edge the whole time and dreaded going to work • Even bathroom breaks have time limits • No payed holidays, has to have PTO to cover them