Not good - Digital Customer Service Allstate Employee Review

1.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent and training was thorough

Cons

I was told non phone accommodations were being gotten rid of then fired hours later for "call avoidance". Hours are absolutely awful.

Explore other reviews about Allstate

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance can work hybrid

Cons

Only earn 6 percent on total premium sold. Don’t earn on renewals.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Large Stable company, decent benefits, provide social gathering opportunities for remote employees.

Cons

Communication is not the best. from leadership down or between departments. Perception is valued higher then performance. Under stress people may turn hostile and the leadership is not equipped to address in well. In case of my manager some of the expectations were not reasonable.

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