Hectic and stressful - Claims Adjuster Allstate Employee Review

3.0
May 10, 2012
Recommend
CEO approval
Business Outlook

Pros

The training is great. You learn a lot about claims handling in a very short time. Most middle management is approachable. Lots of PTO days. Co-workers are helpful. Benefits are decent. Pension and 401k.

Cons

Upper management is rarely around and when they are they don't want the truth about what is going on in the units. They keep bad managers on at the expense of the employees. Morale is low and people don't complain becuase there is a sense you will be "blackballed." There are a lot of people there 20+ years so you will not get vacation time when you want it. You will have to work weekends. The claim volume is crazy. They care more about customer service scores and contact numbers than claim file quality. If you have an option other than Allstate take it.

Explore other reviews about Allstate

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I have no complaints about the company

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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