Perks come with a lot of Work - Claims Service Adjuster Allstate Employee Review

4.0
Feb 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Great amount of time off - after your first year you get 20 days (paid) off as a salaried employee. The 401k match was usually pretty generous, but the economy may have now changed things. Before I left, they changed the pension to allow you to be able to access it after your first year of working there (yes, they offered a pension AND a 401k). Managers were pretty flexible with time off at the time. You're pretty much guaranteed job security due to the amount of claims that tend to come in. You get to understand a product that everyone needs (insurance) better.

Cons

HEAVY workload. I don't think the leadership thinks realistically about how many people they should hire to help carry the workload. Our goals were pretty stringent and (again) based on some unrealistic attainments. An e-mail was once forwarded that you should never expect anything over an "Meets expectations," on your yearly review - this was sent as a joke but is more real than what you might think. If you are new, never expect to get any part of the week of thanksgiving off (except for Thanksgiving Day) or any part of the week of Christmas (except for Christmas day).

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5.0
Feb 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Travel with great pay. Pay based on how hard you work.

Cons

Work independently with minimal supervision. Tuff job requires a lot of assistance initially

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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