GREAT PEOPLE BUT POOR UPPER MANAGEMENT - COST CUTTING - Senior Claims Service Adjuster Allstate Employee Review

2.0
Apr 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Allstate possibly has one of the most friendliest and most die-hard working people out there. The front-line managers are always there for you whether for a question or concern. Most of the time, if you do good/do right, management will leave you alone. Almost a family friendly atmosphere where co-workers and fellow managers asks and share about their weekends, and days off. Majority are great people. Some may be lacking. Very flexible with PTO. Benefits are great, even though there was a slight increase this year.

Cons

The very low starting salary. I can a-test other employers do start about $6,000 more for claim adjusters in property. The workload is impossible. Not close but IS impossible with the workload. Turn-around has started to pick due to the economy cut-backs and increase workload for those who choose to stay with Allstate. The moral within the company has dwindled to near effortless-non-motivated performance. With the above mentioned about the positives, it has come to realization upper management from regional/home office are dictating the obscene requirements and constant cutbacks to save the company money. To be honest, this has been going on for the past three years ever since our new claims system rolled out. And this is possibly the worse that it has been as I've been with this office for 10+ years. It just all seems down-hill from here. I must admit, I have heard the top three people I believe in my office mention they cannot keep up and its almost to a point they're about to break as well. Fatigue and exhaustion is catching up.. WE'RE ALL WORKING VERY HARD

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Pros

Good work life balance and work flow is decent

Cons

below pay for the overall market

1.0
Jun 12, 2026
Recommend
CEO approval
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Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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