Customer Service Rep - Anonymous employee Allstate Employee Review

2.0
May 6, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The learning potential is extensive, if your willing to commit. There is ample opportunity to excel/grow if you are part of the in crowd. There are a number of excellent managers/supervisors; however, rather than stand up for appropriate professionalism these respectable/qualified individuals choose to turn a blind eye rather than upset the inappropriate actions exhibited by a number of employees. This is a beautiful modern facility. If your flexible; their is overtime.

Cons

The salary is questionable given the overall expectations/responsibilities. Most employees are young and or uneducated. Some are too naive to fully comprehend their inadequacies. Mgmt needs to re-evaluate their supervisory promotion considerations. Possibly, employ a continuing education requirement and or establish ongoing training to help unskilled/uneducated supervisors improve their skills. Untrained supervisors only compound the existing issues.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule is 10 on 4 off which is better than most carriers CAT pay (commission) is just fair and not difficult to acquire so you can rely on it consistently. Very helpful and patient work environment.

Cons

Can be a lot of work just have to make sure to stay on top of it so it doesn’t build up I would say the hours can range from 6-12 a day

3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, 4 day schedule

Cons

Unclear expectations, communication issues, unprepared leadership

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