Customer Insurance Rep - Customer Service Representative Allstate Employee Review

2.0
Jun 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Training was easy and fun, you were in a classroom setting for 7.5 weeks and then moved to transition. Benefits were pretty decent including PTO. Working on Sundays and after 8pm were decent, calls were to a minimum and no supervision which can feel childish at times.

Cons

Management was annoying and my co-workers were pretty young, it felt like high school. Constantly having angry customers, rarely talk to customers without attitudes. Policies were always messed up and constant transfers made customers upset....naturally.

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5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Many ways to grew Able to work from home

Cons

Work long hours to keep up sometimes

1.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home. Good hours

Cons

Jesus where do we start, the recruiter lied about what i was selling. When you get into the two month training they give you occurrences for any pre existing appointments you dont tell the recruiter about. Mind you the recruiter hired me months before training started. Training was really awful. Was clear no one had an education background. It was very difficult to follow. When you finally wake up from the snore festival in training you are met with micromanagement and constant tech issues. Every time you have a daily tech issue. You then have to put in a ticket explaining the issue and they will deny it with out reason. Between workforce management and Q and A they will nit pic you into no oppurtunity. You think you got a sweet alstate job but you find out your working for bottom feeding sales people that lie and cheat to get ahead.

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