Run!! There are other companies that care about employees out there. Not this one. - Claims Service Specialist Allstate Employee Review

1.0
Mar 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits package is decent I guess.

Cons

They don’t care about employees. They don’t hold timekeeping accountable for mistakes. The employee just gets told oh well. They stopped caring about anyone, only care about their bottom lines. They laid people off and put the work on Express Team and sure, they gave everyone a raise but if you worked hard and earned one last year it wasn’t much. Now, they tell us that the occurrence policy has changed and is retroactive 365 days so half the org is now going to get in trouble if they need time off. But Allstate makes out cause they don’t have to give raises to someone on a UN next year. And you can’t take off if you need to. I had surgery in January and had to use protected time. Time keeping screwed up and then they took half my paycheck and then some for an over payment mistake time keeping made. They did this without warning.

Explore other reviews about Allstate

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Opportunities to grow - Great leadership - Challenging yet rewarding work - Open to new ideas and positive changes

Cons

- Partial knowledge gap when it comes to technology

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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