once good company has gone downhill - Claims Adjuster Allstate Employee Review

1.0
Apr 17, 2010
Recommend
CEO approval
Business Outlook

Pros

flexible time off good people at the worker bee level fairly decent pay and benefits. local management tries to do well, but is hampered by mid and upper management.

Cons

since NextGen system was implemented 4 yrs ago, workload had drastically increased, leading to low employee morale and decrease quality of service to customer. in video, vice prez at HQ admitted he didn't know why customer satisfaction was not better than it was.

Explore other reviews about Allstate

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, nice people, good environment

Cons

None . Had the best time there.

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Large Stable company, decent benefits, provide social gathering opportunities for remote employees.

Cons

Communication is not the best. from leadership down or between departments. Perception is valued higher then performance. Under stress people may turn hostile and the leadership is not equipped to address in well. In case of my manager some of the expectations were not reasonable.

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