BIRMINGHAM EXPRESS OFFICE IS TOXIC!!! - Claims Associate - Express Allstate Employee Review

1.0
Oct 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Very few pros other than a steady paycheck, and fairly generous benefits.

Cons

You will never make much more than the starting salary. They will lure you in with promises of easy advancement, which is a complete lie. There is very little room for advancement in the Birmingham office, and management will only move the people that they are personal friends with forward. You get yearly reviews, but you will never get more than a 3% raise. Average is 2%, but they will do everything to keep you below that... and with inflation the way it is right now, that means you are getting an annual pay cut. Micromanagement is beyond absurd... like, your time is managed down to the minute kind of absurd. You will be told "as long as you are doing the right thing, metrics don't matter", but that is a lie. When it comes review time, the only thing that matters are the black and white numbers, no excuses. Because of this, nobody wants to work claims properly, and if you do your job properly, you are putting yourself at risk for a bad performance review. Sick leave attendance policy is beyond cruel. If you have to be out sick, you are plac ing your job in jeopardy. PTO, including sick time, is based on a pool of available hours. Everyone is stressed out, and the pool is pretty much depleted weeks in advance because people just want a day off to not think about their awful low-paying stress-filled jobs, and because of this - calling in sick, sudden emergency, being out to take care of a sick kid, etc. will earn you an "occurrence", regardless if you have PTO time to use. 5 occurrences in a rolling year, and you are fired.

Explore other reviews about Allstate

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and work flow is decent

Cons

below pay for the overall market

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

See reviews by: Helpful|Rating|Date|All