its ok - Adjuster Allstate Employee Review

too much big brother not enough empowerment calls are constantly monitored and critiqued. i understand that calls may be monitored or recorded for quality assurance, but that is usually done at random and few and far between. here, calls are monitored all the time, and usually by people sitting a few desks away ready to mark down all the things you do wrong. i like customer service emphasis, but company puts so much emphasis on it that it robs employees of any control of their files, adjusters are always afraid of being docked for low customer service scores.