Highly stressful - Virtual Desk Adjuster Allstate Employee Review

2.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Time off Working from home

Cons

A lot of micromanagement and employee shaming. Every hour on the hour they email phone stats of who is in aux and who is in available, you have to take calls of other adjusters while trying to work your own claims, also overdue tasks. Usually these calls are complaint calls that the insured is unable to reach their adjuster and is upset with the process, so they vent to you taking away time for you to handle your own claims. In company meetings they tell you that no one’s job is secure and that all employees should try to up skill so they aren’t valueless cogs in the machine, they eliminated most of the subro department and indicated that layoffs for claims could be coming again soon. You are assigned 5 claims a day minimum and if you take the generous pto days you will be penalized and put on an action plan when you return. If you enjoy high stress from work that can never be completed, stress while on vacation for fear of what threats await you upon your return, stifling micromanagement, callous upper management, and burnt out co-workers who work gets sent over to you, Allstate is the company for you. Also, low pay compared to other companies.

Explore other reviews about Allstate

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work culture is a positive

Cons

I dont have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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