Esurance - Customer Seevice Representative Allstate Employee Review

3.0
May 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Growth Opportunities Fair Pay Benefits

Cons

Frequently changing supervisors Favoritism High call volume Micromanaging - they tell you they want you to be yourself on calls in beginning then micro manage things you say and in what order you do thing on a call for your stats Constant change in rules Drug addicts training others setting new employees up for failure

Explore other reviews about Allstate

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance - Opportunities to grow - Great leadership - Challenging yet rewarding work - Open to new ideas and positive changes

Cons

- Partial knowledge gap when it comes to technology

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule is 10 on 4 off which is better than most carriers CAT pay (commission) is just fair and not difficult to acquire so you can rely on it consistently. Very helpful and patient work environment.

Cons

Can be a lot of work just have to make sure to stay on top of it so it doesn’t build up I would say the hours can range from 6-12 a day

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