Where do I start? - Casualty Claims Adjuster Allstate Employee Review

1.0
Jun 7, 2023
Recommend
CEO approval
Business Outlook

Pros

The PTO and schedule flexibility.

Cons

There is so much work and very little work/life balance, which leads me to believe the company doesn't care about the employees or customers. Management places unrealistic expectations/goals on the employees, assigns unmanageable workload. 70 - 80+ bi claims in a single month is the norm. Adjusters handle claims for 6-10 different states, and it's difficult to keep up with the constant changes. People are jumping ship...constant revolving door. When I realized that other insurance companies are paying their entry level LDU adjusters the same pay I was getting as a tenured employee at Allstate, I realized I was at the wrong company. I wouldn't recommend working here unless you are prepared to sacrifice your well-being and personal time.

Explore other reviews about Allstate

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Work culture is a positive

Cons

I dont have anything to add

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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