Pros
You can purchase an additional week of PTO If you are fortunate enough to get out of claims, there are other departments that may show more respect for employees.
Cons
Minimal holidays, no floating holidays, no bonus, weekend work that is not disclosed during interview. Should have been a red flag when during training the trainer announced that turnover within the first year was running at about 70 percent. Adjusters have little to no autonomy; constant reminders about the many infractions you can commit that will get you fired vs. focus on things that are done well. Emails were sent with customer survey results to all adjusters with the names of the adjusters and the comments and score they received - positive and negative - the equivalent of corporate shaming if you happen to be on the receiving end of the bad reviews that may not be justified and may be personally insulting. This may have stopped after some justifiable objections, but the fact that management did it in the first place with no regard for the impact tells you all you need to know. Unrelenting workload that destroys any chance of work/life balance. If an adjuster leaves, their inventory is shared on their team and not necessarily equally. Not farfetched to have 60 claims shared between only two adjusters while others get none. Management is not oblivious to what this will due to the morale of these poor souls whose workloads have doubled overnight. They just don't care. Adjusters are clearly expendable, in spite of the fact that they can't find qualified candidates to replace those that exit to save their health and sanity. Usually there is good camaraderie among team members in the spirit of "misery loves company." Not necessarily in this work environment where some team members are blatantly disrespectful to their teammates and their managers. Not particularly customer friendly -- quick to deny coverage vs. looking for coverage. The customer is not the enemy. All in all, not what you might expect from the "good hands people."