Claims Adjuster - Claims Adjuster Allstate Employee Review

1.0
Feb 26, 2016
Recommend
CEO approval
Business Outlook

Pros

The office community was great and friendly, but that's about it.

Cons

Very low morale. Cost cutting is their only concern. Laying off people and making the remaining employees doing all the work, increasing workload for everyone is their goal. I repeatedly worked on side projects and worked overtime and got no reward. I continuously requested other positions which I was better suited for but was told to "apply on the website" by management and got no help because they wanted me where I was, not where I would be able to excel. No pay upside, even after 3 years working there, I was the top performer all 3 years and was still given no promotion or big raise. Politics is everything at Allstate, you have to be connected to move up. I saw terrible performers move up for no reason only because they were connected, and awesome performers go nowhere because they were not connected to management. All 3 years I was there, experienced, tenured employees were laid off and forced out because they made too much, and replaced by inexperienced people fresh out of college because the company could pay them nothing. The people now handling Allstate claims don't have any experience, because all the experienced employees were all laid off to save money. Don't buy Allstate insurance!

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and work flow is decent

Cons

below pay for the overall market

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home There are some school programs paid at 100%

Cons

- I haven't been micromanage this bad since working in a call center!!! - the tools you use to do your job feels like micromanagement. Its very slow moving as well. Every thing takes so long to load while you're trying to speed through your work. - you will receive an email about every single little thing you did wrong - you will not receive praise for anything - you will need to protect yourself by maintaining documentation of what was asked of you, because it will be later explained that it doesn't matter what was said, you should have researched it yourself (even when you're brand new). - when they are wronf about a reprimand they just gave you, don't expect a reply or an apology - they will make sudden changes that severely impacts your job at a moments notice and wonder why you are behind - I was advised a manageable workload is 20-30 claims. My whole team had 90+ claims. - The turn over rate is exceptionally high. Over the course of a year I started 7 people quit within. 3 additional people were fired. - you're going to beg for help and they aren't going to help you, and they are going to tell you that YOU are the problem. - currently, all the hires are being shielded from the hot mess. They are trying to change things by pushing all the people who suffered through the mess they created to put a positive spin on the job and I guess preserve moral. - the job itself wouldnt be difficult (because the work is relatively easy), but its VERY disorganized. You will feel like you work in a call center, but this time, you have to return voicemails, emails and text messages. - 2nd worse job experience in my entire life - AND THE PAY IS BELOW INDUSTTY STANDARDS!!! There are no bonuses.

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