Professionally unethical. Feels like high school drama. - Billing Caseworker Altivera Medical Employee Review

1.0
Aug 22, 2020
Recommend
CEO approval
Business Outlook

Pros

There are no pros to report at this time.

Cons

This company should be the laughing stock of the DME industry. Their claim to be 'fighting the opioid epidemic' is a nice cover for their unethical way of doing business. The company has found a way to scam insurance companies out of a ridiculous amount of monies using TENS units and batteries! While real DME companies are actually making real innovations in the name of science and health, this company is a bottom feeder in the health and insurance community. As far as a place to work this place is the worst! Absolutely no work life balance. They have placed clueless pawns in supervisor positions as barriers to the CEO and other executives, so that they don't have to answer the difficult questions to their corrupt practices. You will be used and threatened if you do not fall in line. Don't ask questions b/c you will either get fired for probing, or your superior will be too incompetent to know the answer. If you are reading this and can follow, you are likely way overqualified and deserve to work for a better company.

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Altivera Medical Response
5y
We appreciate the time you have taken to write a review of Zynex. Your review of your time with us contains many statements that are alarming. Our hopes are that employees approach their supervisors if they ever need support or clarification of procedures/practices. There are many occasions that employees wait to voice any concerns until after they have left the company, which does not allow for us to explain the “why.” We want all employees to understand that the management team at Zynex wants to support our employees and want to see all employees feel comfortable coming to them with any questions or concerns. Our mission and vision drives us to do what’s best by our patients, but we also want to be sure our employees are feeling supported. With the quick growth Zynex is going through, there are occasions that things fall through the cracks, but we are working towards filling those cracks with answers. We hope that we can build a stronger company that will not only help our patients in need, but also support the desires and wishes of our employees. We thank you for your honest opinions, as we can only improve from feedback given. Thank you for the time you committed to serving our patients, we wish you the best in your future endeavors.

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5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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