Would not recommend to anyone - Sales Support Specialist Altivera Medical Employee Review

1.0
Mar 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Co-workers, benefits, employee appreciation, hours

Cons

Management, room to grow, micromanaging

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Altivera Medical Response
5y
Thank you for sharing your thoughts and though it's concerning to see you were not happy in your role, we do appreciate the time you took to share some things after your departure. We use all feedback, positive and negative, to make improvements. We understand it is difficult to share positives when employment ends and sometimes it is best for all parties to part ways. The team you were part of has undergone several organizational updates the past 2 years due to our growth, and we realize that is hard on some who may not be as adaptable as needed for a very fast growing company. Providing 5-star concierge services to our Sales Force is critical so we certainly want to ensure all who are on the Sales Support role are aligned and communicate positively during all interactions. The decision to part ways, seems to have been the right one for both employee and employer in this case. We do wish you the best in your future and career aspirations.

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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