Unethical Billing Practices and Micromanagement - Anonymous employee Altivera Medical Employee Review

1.0
Aug 28, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and wage if you have no prior experience.

Cons

- Unethical Billing Practices - This company skirts as close to they can to committing fraud without crossing the line (and they may also cross the line). Depending on the patient's insurance they will ship and bill as much as possible. They will even start shipping more supplies without a request if they are approaching the end of the month and aren't near their goal. I could go on for pages about how gross their billing practices are. - Micromanagement - Working there you will get daily benchmarks to meet, however, even if you meet and exceed them you'll still get chewed out for things like taking too many bathroom breaks or other short breaks throughout the day. - They have incredibly high turnover. I think within two months of me starting I saw 5 people leave, and those were only people that had desks near mine. If you're curious about how unethical and shady this place is you can review the lawsuit filed against them in 2010 for securities fraud. I don't know if the executives are dumb enough to be doing the same thing they were sued for, but just from seeing their billing practices every day I would not be surprised. Also, I got some uncomfortable feelings towards the way it seemed certain female employees were treated, but I can not speak personally on that as nothing happened to me.

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5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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