Ready for a Fulfilling Career? - Patient Support Specialist Altivera Medical Employee Review

5.0
Jan 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Great starting pay, weekends off, 8 paid holidays and 2 floating, paid time off with holidays comes to about 3 weeks off, there's a gym in the building, health, vision, and dental available after first 30 days, and 401k. I really enjoy working for Zynex, I love the mission of the company and helping patients. Everyone here that I've encountered is very friendly, welcoming, and supportive. I feel like I've finally found a company that takes mental health seriously as well. They really do want you to be happy with your job, and if you don't feel like the department you're in is right for you they work with you and you can switch departments. They also provide a mentor that meets with you regularly to help you in any way needed. There are also fun, motivating activities and rewards. My boss is great, she's super supportive and communicative and easy to talk to. I feel like my superiors actually listen to me, whether I have a concern or just want to tell them about something, it's a nice change from people that say they'll do something and don't ever follow through. My job involves a lot of customer service and talking on the phone, but if that's not for you there are many positions that don't require talking to patients. If you're even remotely interested I recommend you apply, the environment might just be all you need to be all in! I can honestly say I love my job, and it's been a long time since I have.

Cons

I'm honestly struggling to come up with cons. If you're sitting by a window the temperature seems to fluctuate pretty significantly, I just recommend having layers. We can't work from home since we deal with medical records and HIPAA compliance, so that may be a con for certain people. Also, if you don't have any PTO and you miss work for some reason you have to make the time up somehow, either by coming in early or staying late or coming in on the weekend. Some patients can get angry and yell at you, but that's across the board for customer service jobs in my opinion.

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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