Beware - Territory Manager Altivera Medical Employee Review

1.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

They will hire whoever for this sales job - so if you need something to open doors to better opportunities - do this for a year or two and get out when you can.

Cons

Beware of the 5 star ratings from territory managers. When they have staff out to the corporate office, they tell you that if you show proof of giving them a 5 star rating on here, they will give you a free Nike Zynex pullover. This is how they drown out the bad reviews. This company has terrible billing processes. This makes current prescribers mad, and it’s beyond your control. Another issue is they have a call center in a different country, so when zynex calls patients to ship them their device, the patient can’t understand what they are saying on the phone, so they don’t understand the way it works with their insurance and billing. Patients then complain to their physicians, either about the non-English speaking people who called them, or about their huge bill they received several months later for the device and supplies. This makes prescribers mad, and they don’t want to prescribe anymore. Zynex tells you to then go find new business. All while raising your quota every month, regardless of the fact that you’ve communicated that you’ve lost your best prescribers. It has nothing to do with the territory managers, although management will point fingers that way. The other thing - you have a $1500 reimbursed budget a month to use towards lunches and gas milage, which is NOT enough to cover everything. I ended up paying my gas milage out of pocket, and even some of my lunches out of pocket just to keep my business going. If you have a lunch for 20 ppl - that’s $250 right there. And they want you to be doing 3-4 lunches a week….and also see 12-15 clinics minimum a day. My budget was hit by the middle of the month every month. Also, insurance cost is super high. I was paying $650 a pay period for my families insurance.

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Altivera Medical Response
2y
We take concerns about billing processes seriously and are committed to ensuring transparency and accuracy in all billing and reimbursement practices. We continually strive to improve our systems and communication to better serve both our patients and prescribers.

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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