Run - Terrritory Manager Altivera Medical Employee Review

1.0
Feb 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Good entry level job to get you into medical/pharma sales.

Cons

Unless you get lucky to have a territory with workers comp doctors, you will be at the bottom. Zynex is not in network with insurance companies and most often, a pt will get denied coverages and your prescribers will get upset with you. Prescribers will want to know if a device is covered and although you know it is not, you have to give them the canned response that "While coverage is not gaxreteed, we work with all insurance plans". SHADY! Zynex will send devices to a pt prior to knowing if it is covered and pt will pay out of pocket. You have to use your personal cell phone and you will have patients calling you directly and you will have to deal with the lack of coverage. If you have a large medicare and medicaid patient population, you will have those orders count against you instead of helping your metrics.

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Altivera Medical Response
2y
We understand the challenges regarding insurance coverage and territory allocation. We're constantly working to improve our processes and communication to better serve both patients and prescribers. Your feedback is essential in helping us address these issues and enhance the overall experience for our patients, our employees, and our partners.

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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