Layoffs / Firings are happening - Payment Specialist Altivera Medical Employee Review

1.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A great job selling the company on the first day

Cons

- Terrible communication between managers and employees - No metric goals that can be measured and documented due to the need for ambiguity to add cover to releasing employees without warning or development - Terrible business model which relies on spamming insurance companies with bills in hope of payment to impress investors - Unreasonably bad training - Get everything in writing!! There will be an excuse why a raise, promotion or bonus will rarely happen - Due to the bad business model, penny pinching is happening more and more. No more/ heavily reduced perks …which was the only saving grace (ok breakfast and lunches), promised bonuses or yearly raises may come with being fired before that date to save money. - No open door policy - Requested us to sign NDA’s to not talk to the internal issues due to earnings call

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

See reviews by: Helpful|Rating|Date|All