Two-Faced Management - Order Completion Specialist Altivera Medical Employee Review

1.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Free food that is provided by the same company that provides prison meals so you can imagine the quality.

Cons

In December we were forced to watch a video, it was mandatory, showing how well we did in 2024 4th quarter. One month after forcing us to watch a video showing how our company is doing better than ever they began to fire a majority of us employees one by one. They were dropped by a major insurance company due to their scummy billing practices and are scrambling to put out the fire. They try to force us to leave our Glassdoor review when we’ve only been there a couple months which is why so many are positive. The amount of angry customers I’ve had to talk to because they received a bill after being told over and over that we would only ever bill their insurance is very sad. I’ve seen amazing employees that have been there for years having anxiety attacks because they’re worried they’re going to be fired at any moment. The CEO also has photos plastered all over the building from a “rockstar” photo shoot he had that are very awkward and uncomfortable.

Explore other reviews about Altivera Medical

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Base pay is great relative to most sales roles.

Cons

Not many leads unless you have referrals

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Have significantly turned things around within less than a year allowing insurances companies to trust us again. It was a big task and it was successful. Congrats!

Cons

The company hasn't ironed out their new processes which is okay, the company is starting over. Although, it is to a point where I constantly get angry calls from clinics where they tell us that Altivera/Zynex is awful and has awful customer service. From what I have gathered, it has nothing to do with the people that work there but it does have everything to do with the CONSTANT change in process. Every clinic is confused why we aren't doing it "the old way" (communicating with clinics about what is needed). Now when we receive invalid prescriptions we don't even communicate that with the patient OR the clinic anymore. Nothing against the Sales Reps, they are awesome. Having the Sales Reps do everything seems impractical and it has effected Altivera's efficiency and likely customer and clinic's satisfaction. Altivera Medical just got rid of the department that speaks with clinics, our sales operations team. I am not excited to see how much our customer service and clinic communication worsens, now.

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