Worthless Management & HR - Quality Assurance Analyst AmTrust Employee Review

1.0
Jul 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Downtown location, if you like that. Free parking at Muni Lot. Free nurse practitioner on site; free flu shots; wellness benefits/reimbursement program. Casual dress. Vacation, sick time, personal days all combined into one category - Paid Time Off (PTO) - about 18-20 total days; Holidays include some bank holidays. Work from home available, but policy not consistent between departments.

Cons

No training; no career development. Company hires managers with no management experience and some with no degree. Hires employees from outside instead of looking within. HR doesn't know the first thing about how to keep good employees. If you resign, they do nothing to try to keep you. Therefore, employees are worthless to them. Complaints are ignored. Employees must use noise-cancelling headphones to get any work done. Extremely small workstations set end-to-end; absolutely no privacy; old chairs, most of them broken and extremely uncomfortable for extended periods of sitting. Some managers don't know how to manage large departments. Communication non-existent, hostile, or severely lacking between departments, management and employees. Best practices not communicated or non-existent. Standards for development and testing are lacking or missing entirely. Many new hires do not know the first thing about IT. Experienced, skilled and knowledgeable employees leave after only one or two years; no incentives provided to stay. Pay not at market rates for quality experienced and skilled employees. Medical benefits could be hugely better for a Fortune 500 company. Policies not consistent among departments (i.e. some have more work-from-home ability than others.) Extremely low morale in some departments.

Explore other reviews about AmTrust

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible and has a good community. It prides itself on bettering itself and its employees. Already have learned a lot in my first three weeks

Cons

Some employees could use better communication

2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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