Great experience solely due to my manager and department - Network Engineer AmTrust Employee Review

4.0
Oct 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Was able to use the bleeding edge technology, and obtained some of the best experience of my career. I believe that I was lucky because manager I directly reported to was amazing, as was the team I worked with. There was no qualms with spending money on getting tools that help us better support the environments, which is a rarity. They had a fairly lax policy on dress code, so wearing tennis shoes and jeans were acceptable. The Cleveland office was close to a ton of food, medical and other benefits were very good, and IT was able to expense a portion of their cell phone bill. There were bonuses occasionally as well, which was a nice surprise.

Cons

Only received $60 for parking per month, where parking is normally in excess of$150 per month (I personally hate having to pay for work, gas excluded). It's really easy to get stagnant, and IT teams were not well organized with their projects and tasks. My team specifically had a lot of "I want it I want it" attitude, where if one individual was working on a project, someone else would want to take it instead of working together. Managers on other teams were just plain impossible to work with, and routinely went out of their way to try and throw someone under the bus. When you're on a Tier 3 team, there is literally NO career path (I.E. Engineering for Voice, Security, Network, and Server Engineering). There is no way to move through the ranks and managers seemingly never promote from within, so what ever position you accept you are basically stuck with until you leave (or so it seems). While there were bonuses provided, there was no formal policy on it. You would sort of just get surprised one day from your manager saying "Oh by the way, you're getting a bonus". This is nice, but I would like to see both salary increase and bonuses formalized in the performance review processes.

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AmTrust Response
8y
Thank you for your candid feedback. We’re glad to hear that your experience at AmTrust was beneficial to you and your department. Individual performance and skills are used to determine career advancement opportunities. AmTrust recruits and selects the best-qualified talent to fill positions at all locations. All hiring activities comply with appropriate local, state, and federal laws and the Company’s Equal Employment Opportunity Policies. We appreciate your feedback and for further discussion, please contact us at AmTrustCareers@amtrustgroup.com.

Explore other reviews about AmTrust

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture. Ample time provided to train and build skills.

Cons

There are layoffs at the company. Company is moving away from full remote work.

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AmTrust Response
1d
Thank you for your feedback and for sharing your experience.
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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