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      AmTrust

      Engaged Employer

      AmTrust reviews

      Starting to figure things out - Software Quality Assurance Analyst AmTrust Employee Review

      4.0
      Nov 4, 2018
      Software quality assurance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working at AmTrust for almost a year now and so far things are good. They have been in a constant reorg mode since I started but it slowly seems like they are figuring it out. The environment is pretty laid back and as long as you get your work done, there are no issues. They have been offering a lot of training that has been helpful lately and my boss is very accessible and very good at communicating any changes, issues and even praise. They seem to be looking at rolling out an option for employees to work from home twice a week as long as there are no meetings that require you to be in the office. The people in the office are nice and they have thrown some fun events for the office (Food Trucks, Pumpkin Carving, Employee Fest and dress down days). They start you with 144 hours of PTO and we had 18 paid holidays this year and as a result of those, we did not work a full week all of September and the first week of October, which was a nice break for everyone.

      Cons

      They rolled out a new time tracking program (MPO) that has made it very frustrating to enter in time because there has not been any formal training and a lot of the projects that we need to bill our time is not loaded yet, which requires an email to the support team to have it added (which usually takes 10 to 15 minutes so it's not too bad). I have moved desks 5 times in my 11+ months, but that seemed to be a result of all the shuffling of teams due to the reorg. They are reviewing the worth of some older applications which would mean that some teams will be broken up and allocated to other teams, but this process has been moving at a snail's pace and that means that we have less and less work to do each Sprint, which causes some days where you are struggling to find things to work on.

      avatar
      AmTrust Response
      7y
      We appreciate your feedback. One of our goals at AmTrust is to create a work environment where employees feel valued which is why we work hard to offer a competitive benefits package that supports work-life balance so we’re happy to hear that your experience has been positive so far. As we continue to grow and transition, like any organization, processes and operational structures will change over time. We appreciate your patience through these transitions and are here to provide support to you and your teams. Know that our Talent Acquisition team is dedicated to finding the right talent to add to our growing IT department. If you have additional feedback please don’t hesitate to reach out to us at AmTrustCareers@amtrustgroup.com.

      Explore other reviews about AmTrust

      5.0
      Jun 30, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture. Ample time provided to train and build skills.

      Cons

      There are layoffs at the company. Company is moving away from full remote work.

      avatar
      AmTrust Response
      3d
      Thank you for your feedback and for sharing your experience.
      2.0
      May 8, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are amazing. Managers are helpful.

      Cons

      Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

      4
      avatar
      AmTrust Response
      1mo
      We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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