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      AmTrust

      Engaged Employer

      AmTrust reviews

      The emperor wears no clothes - Claims Examiner AmTrust Employee Review

      1.0
      Apr 7, 2019
      Claims examiner
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO Benefits are decent Allows work for home for some of the employees Running out of positive things to say

      Cons

      Restructuring is a fancy word for layoffs, placing employees in alternative positions, and moving employees to new supervisors The company didn’t have an HR department. They had an anti human resource department System is outdated by 25 years Upper management in some regions can be ruthless Open floor plan with no cubicles or walls or privacy. It’s a call center Soul sucking job dehumanizes it’s employees Morale is declining Lack of communication Branch managers and supervisors leave Lack of job security No work life balance Work will spill into your personal life and weekends Unrealistic expectations No support or tools Everyone at that company is planning on quitting Lack of diversity in upper management Gender bias

      avatar
      AmTrust Response
      6y
      Thank you for your feedback. We are committed to transparency -- providing information as it becomes available. AmTrust Forward is a targeted approach to simplifying and strengthening the organization. We continue to take action on initiatives across our organization that will help us do business more efficiently, cost-effectively and competitively. We are committed to implementing industry best practices that make our processes simpler and easier and allow us to focus on what we do best. Thank you again and we wish you all the best in your future.

      Explore other reviews about AmTrust

      5.0
      Jun 12, 2026
      Underwriting assistant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

      Cons

      Systems can give you issues at times and make it difficult to get work done.

      2.0
      May 8, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are amazing. Managers are helpful.

      Cons

      Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

      4
      avatar
      AmTrust Response
      1mo
      We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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