This place is a mess, but has potential - Management AmTrust Employee Review

1.0
Mar 13, 2015
Recommend
CEO approval
Business Outlook

Pros

A lot of upper management as little to no previous experience, so you can spout out best practices or things that work elsewhere and seem like a genius.

Cons

There are managers with no business in their positions, but are there because of relations with executives. There are groups with a lot of functional crossover which cause headaches and overall strategy to go into different directions. This tends to be the inexperienced or managers that want to keep things the same as they have been in the past versus the innovators. There are some managers that don't show up either at all or to pertinent meetings. There are others that have too many meetings, many of which seem useless. There are many people that do not work, not because they do not want to, but because they are not managed properly. There are also people that need to go to other managers or have to invite themselves to meetings to get direction and find out what is going on. Basically the organization structure does not adhere to industry standards. Management seems to think that it is something that keeps them elite compared to their competition, but in reality it creates more work and to bring someone off the street can be painful.

Explore other reviews about AmTrust

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours. Great co-workers. My co-workers are friendly, easy to talk to and are willing to help you if they are able to.

Cons

Systems can give you issues at times and make it difficult to get work done.

2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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