Anti black and undercover racist ! - Lost Time Claims Adjuster AmTrust Employee Review

1.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Jewish holidays off and paid time off

Cons

This place is under cover racist and anti black ! Management only promotes non blacks , and will under pay adjusters if you are black . UR is needed for everything and you are expected to work over 50 hours or more a week . High turn over . Always a new training class starting. I will recommend this be your last result !

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AmTrust Response
4y
Diversity and inclusion are central to AmTrust’s core values. Over the years, we have taken many steps to demonstrate our commitment to being an inclusive organization that values the diverse backgrounds and contributions of our workforce and greater communities and allows all employees to feel supported. This commitment begins at the top and spans the entire organization. Please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or contact our anonymous hotline at 844-331-2374 so a thorough inquiry into your concerns can be completed.

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive Team and Management, Company Holidays, Advancement Opportunities,

Cons

Current system inhancements can make things make things slow at times

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AmTrust Response
2w
Thank you for sharing your experience with us.
2.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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